Customer Service & Accounting Associate

Foods International of Dallas (FID) is a specialty ethnic food importer, wholesaler, and distributor serving grocery stores and restaurants across Texas and Oklahoma. We carry Middle Eastern, desi, Persian, European, and African food products and have been proudly serving our community since 1989. We are a fast-paced, team-oriented company that values reliability, initiative, and a positive attitude.

About the Role

We are looking for a motivated, detail-oriented Customer Service & Accounting Associate to join our office team. This is a dual-function role — you will support daily order processing and customer communication alongside our existing customer service team, while also owning key accounting and administrative responsibilities including daily deposits, collections, and compliance tracking.

The right person for this role takes ownership, looks for ways to improve how things work, brings a can-do attitude, and communicates professionally with customers and colleagues alike. If you show up, follow through, and take pride in your work, this is a role where you can grow.

Responsibilities

Order Processing & Customer Service (shared with team):

• Receive and process orders via phone, email, text, and our Pepper digital ordering platform
• Run daily Pepper batch to import orders into our FreshByte distribution system
• Review all orders for accuracy before processing
• Check customer account standing before releasing orders — verify no outstanding balances, credit issues, or late payments
• Print picking tickets and organize by delivery route
• When picking tickets return from the warehouse, enter shorts, lot allocations, and expiration dates into FreshByte
• Print final invoices and driver logs so trucks go out with correct paperwork
• Assist customers with order questions, delivery windows, and Pepper platform support
• Coordinate with warehouse on shorts, substitutions, and delays

Accounting & Administrative (your primary ownership):

• Process daily deposits
• Assist with bank reconciliation
• Monitor accounts receivable — identify and follow up on open and aging balances
• Make collections calls following our escalation protocol and keep management informed
• Prepare sales and business reports as requested by management
• Assist with license renewals, compliance documentation, and filing
• Follow up on bookkeeping tasks as directed by management

What We're Looking For

• Reliable and consistent — attendance and punctuality are non-negotiable in a small office team
• Can-do attitude — you find solutions, not excuses
• Basic accounting aptitude — comfortable with numbers, deposits, reconciliations, and financial logic
• Detail-oriented — accuracy matters in both order processing and accounting tasks
• Professional with customers and colleagues at all times
• Proactive — you notice what needs doing and do it without being asked
• Comfortable learning new software — FreshByte and Pepper training provided
• Bilingual is a strong plus — Arabic, Spanish, Hindi, Urdu, or other languages welcome
• Prior experience in food distribution, wholesale, accounting, or a combined customer service/accounting role preferred but not required

Schedule & Compensation

• Monday through Friday, 7:30 AM to 4:00 PM
• Office coverage required until 4:00 PM — some days you will be the last to leave and are responsible for locking up and setting the alarm (lockbox key provided)
• $19.00 per hour, paid weekly via direct deposit
• 401(k) plan with payroll deduction option
• 3-month performance evaluation with potential merit increase of up to $1.00 per hour

Why Work With Us

• Stable, established company with 35+ years in business
• 401(k) available from day one
• Small team where your work is visible and your contributions matter
• Opportunity to grow as the company grows
• Be part of a company that serves a diverse and vibrant community across Texas and Oklahoma

How to Apply

Send your resume and a brief note about why you are a good fit for this role directly to:

Email: anwar@fidallas.com Phone: (214) 240-4005

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person