Customer Service Accounting (Trucking & Logistics)

CCXpress (asset-based trucking) and CCXchange (freight brokerage) operate as a hybrid logistics platform, delivering reliable, high-performance transportation solutions across the U.S.

We are not a typical logistics company—our team operates as a Command Center, ensuring every load moves efficiently while delivering exceptional customer service and driving growth.

Position Overview

We are seeking a Customer Service Representative (CSR) with experience in transportation, trucking, or logistics to manage shipments from pickup to delivery while providing proactive communication and problem-solving.

This role is critical to our operations—serving as the link between customers, dispatch, carriers, and drivers.

Duties

Load Management & Tracking

• Manage shipments from dispatch to delivery
• Track & trace loads using TMS systems
• Ensure on-time pickups and deliveries
• Coordinate with drivers, dispatchers, and carriers

Customer Communication

• Provide real-time updates to customers
• Respond to emails and calls within 15 minutes
• Build strong relationships with customer contacts
• Handle high-volume communication professionally

Problem Solving / Exception Management

• Resolve issues such as delays, missed appointments, or service failures
• Communicate solutions quickly and effectively

Operations Coordination

• Work with internal teams to prioritize:
• Asset-based freight (CCXpress)
• Brokerage freight (CCXchange)
• Ensure smooth execution across both divisions

Data Entry & Systems

• Maintain accurate shipment details in TMS
• Upload and manage documentation (BOLs, PODs, etc.)
• Support reporting and service tracking
• Take ownership of problems until resolved
• Qualifications
• 3+ years of experience in:
• Transportation / Trucking / Logistics (required)
• Customer Service in a fast-paced environment
• Experience with TMS systems (Load Stop, DAT, Motive, etc.) is a plus
• Strong multitasking and organizational skills
• Ability to work under pressure and meet deadlines
• Strong communicator with a sense of urgency
• Problem-solver who takes ownership
• Detail-oriented with high accountability
• Team player who thrives in a fast-paced logistics environment

Pay: $23.15 - $25.10 per hour

Application Question(s):

• Understands Transportation, Logistics, Trucking, Customer Service, Freight Brokerage, Track & Trace, working with TMS systems

Experience:

• Truckload Transportation: 3 years (Required)

Work Location: In person