Customer Service & Admin Coordinator

Job Title: Customer Service & Admin Coordinator

Company: Laundryman

Location: Dubai, UAE

About Us

Laundryman is a leading laundry and shoe care service provider in Dubai, dedicated to delivering convenience, quality, and reliability to both individual and corporate clients. We are looking for a highly organised and customer-focused Customer Service & Admin Coordinator to join our team and play a key role in ensuring smooth daily operations, excellent client experiences, and efficient coordination across departments.

Key Responsibilities

Customer Service

• Respond promptly to client inquiries and complaints via phone, email, and support systems (e.g., Zendesk).
• Track and monitor customer orders to ensure timely collection, processing, and delivery.
• Provide proactive updates to clients regarding their items and resolve issues effectively.
• Maintain high customer satisfaction through professional, courteous, and solution-oriented communication.

Administrative Support

• Manage data entry, order processing, and operational reporting.
• Coordinate scheduling and logistics with drivers and vendors.
• Maintain accurate records of client orders, inventory, and operational supplies (bags, hangers, stickers, etc.).
• Assist in preparing reports and documentation for management review.

Quality Control

• Monitor service quality from vendors and drivers to ensure compliance with company standards.
• Inspect returned items to confirm quality and condition.
• Track, report, and escalate damaged or disputed items for resolution.
• Support the creation and implementation of quality control processes and SOPs.

Sales & B2B Account Management

• Support the development and management of B2B client relationships (hotels, residences, offices, and corporate partners).
• Assist the sales team with onboarding new corporate clients and managing existing accounts.
• Coordinate services for B2B clients with internal teams and drivers.
• Maintain accurate records of contracts, agreements, and account details.
• Support marketing and outreach efforts to grow partnerships.
• Generate monthly invoices for B2B clients and follow up on timely payments.

Operational Support

• Work closely with drivers, vendors, and internal teams to ensure smooth daily operations.
• Assist in managing and replenishing operational supplies.
• Contribute to ad hoc projects and operational initiatives as directed by management.

Requirements

• Previous experience in customer service, administration, or operations (hospitality or service industry preferred).
• Strong communication skills (verbal and written) in English; Arabic/Hindi/Urdu is a plus.
• Proficiency in Microsoft Office and customer service tools (e.g., Zendesk, CRM systems).
• Excellent organisational and multitasking abilities.
• Strong problem-solving skills with a proactive and positive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work evenings or weekends if required by operations.

What We Offer

• Competitive salary and performance incentives.
• Career growth opportunities in a fast-expanding company.
• Training and development programs.
• Friendly, supportive, and multicultural work environment.

How to Apply:

If you’re passionate about delivering excellent customer experiences and want to be part of a growing company, please apply via Indeed with your updated CV.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month

Experience:

• customer service : 3 years (Required)
• admin: 3 years (Required)

Language:

• English (Required)