Customer Service Administrative Assistant

Job Details

Description

Company Overview

At Keystone Industries, we believe that people drive our success. We’re committed to creating a workplace where employees feel respected, supported, and inspired to grow their careers. From manufacturing to innovation, we thrive on collaboration, continuous improvement, and shared achievement. In addition to competitive compensation, we offer a wide range of benefits and programs to help our employees thrive - both professionally and personally. Join the Keystone team - where your contributions matter, and your career can grow with us. To learn more about our company and open opportunities, please visit: www.keystoneind.com

Keystone Industries is currently seeking a Customer Service Administrative Assistant for our Myerstown, PA location.

Position Title

Customer Service Administrative Assistant

Shift

M-Th, 8:00 AM – 4:30 PM; F, 7:00 AM - 3:30 PM

Position Overview: As the Customer Service Administrative Assistant, you will play a key role in ensuring smooth order processing for our Hot Stamped product, customer communication, and collaboration with the production team. Your tasks will include:

• Order Processing & Customer Interaction:
• Receive and process new orders from new and existing customers for hot-stamped products.
• For new customers, create artwork and manage the process of obtaining customer artwork approval.
• Artwork & Die Grid Preparation:
• Prepare artwork in Adobe Illustrator for submission to the die manufacturer.
• Implement die grid fabrication with the die manufacturer on a weekly basis.
• Production Support:
• Prepare Hot Stamp Production orders for the production team, ensuring all necessary details are accurate and complete.
• Office Support:
• Act as the backup person for the Office Manager in answering incoming phone calls and addressing customer inquiries.
• Labeling & Software Management:
• Create and update in-house product labeling with Bartender software.
  

Skills & Qualifications

• Experience using Adobe Illustrator and Photoshop is preferred.
• Experience with Bartender software is a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Previous experience in a customer service or administrative role is preferred but not required.
  
  

Education/Certifications

High School Diploma or equivalent is desired.

Benefits

• Weekly Pay
• Enriched Medical, Dental, and Vision Plans
• Flexible Spending Accounts (FSA) – Medical & Dependent Care or Health Savings Account (HSA) Options
• 401(k) Retirement Savings Plan with Safe Harbor – Employer Contribution of 3% of Gross Wages
• Tuition Assistance Program
• Company-Provided Term Life Insurance
• Voluntary Insurance Options – Term Life, Accident, Disability, Critical Illness, and Hospital Indemnity
• Paid Time Off (PTO) – Accrued time off to support work-life balance
• Paid Holidays
• Employee Assistance Program (EAP) – Confidential employee support services
• Financial Wellness Resources
• Employee Discounts & Perks – Depending on available programs