Customer Service Adviser

Job Description:

Customer Service Adviser

Bupa Global, PO Box 5209, Dubai, United Arab Emirates

Full Time Permanent - 40 hours per week

Hybrid Working (2 days a week in the office)

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

We are looking to add customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.

We service our customer globally around the clock. We ask that you be able to work 8 hour shifts (40 hours a week) between 08:00 - 20:00 including occasional weekends and public holidays.

Responsibilities

• Support customers with their enquiries about their policies
• Member correspondence either by phone or by writing following appropriate investigation, in line with policy
• Make changes to memberships according to policies
• Reissuing and tracking members' documents
• Making manual collections from customers' credit cards
• Deal with billing inquiries
• Raising manual credit notes and invoices when needed
• Issue payment receipts for members and group payments
• Deal with providers (Brokers) that may have any queries
• Take responsibility for ensuring that the system records are accurate and up to date
• Ensuring members' contact details are up to date
• Provide support to other internal Departments to overcome cultural and language barriers
• Coordinate with Service Partners to set medical treatments up
• Handle members complaints and investigate

What you will need

• Previous training in a medical environment
• Previous experience within Health Insurance experience within the UAE is essential.
• Understanding of UAE Health Insurance regulations
• Able to demonstrate a focus on excellent customer service within an insurance setting
• Experience in working with procedures
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
• Must have excellent verbal and written (English)
• Be able to work 8 hour shifts between 08:00 - 20:00 including occasional weekends and public holidays.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email:

Time Type: Full time

Job Area: Call Centre

Locations: Dubai - OIC