Customer Service Agent

Address customer inquiries with precision and empathy, ensuring each interaction leaves a positive impression.

Respond to customer inquiries via phone, email, chat, or social media.

Handle customer complaints, provide appropriate solutions and follow up to ensure resolution.

Maintain customer records by updating account information.

Follow communication procedures, guidelines, and policies.

Provide accurate, valid, and complete information by using the right methods.

Collaborate with other departments to resolve issues efficiently.