Customer Service Agent - Airport Staff

China Airlines – Customer Service Agent (Full-Time)

Location: Los Angeles International Airport (LAX), California

About the Role:
China Airlines is seeking a dedicated and customer-oriented Customer Service Agent to join our team at Los Angeles International Airport (LAX). This full-time position offers an exciting opportunity to work in a dynamic, fast-paced environment assisting passengers and supporting flight operations.

Responsibilities include, but are not limited to:

• Assisting passengers with flight check-in procedures.
• Providing support for flight operations.
• Assisting with translation services in the Federal Inspection Services (FIS) immigration area.
• Supporting passengers and flight teams during irregular flight operations (e.g., delays, cancellations).
• Performing other duties as assigned.

Work Hours:

• 40 hours per week.
• Shift hours may vary according to flight schedules and operational needs.

Qualifications:

• Must be legally authorized to work in the United States.
• China Airlines does not sponsor employment visas.

Benefits:

• 401(k) retirement plan
• Health insurance
• Dental insurance
• Paid time off
• Discounted employee flight tickets
• Transporation allowance

Communication Methods:

• Email
• Phone
• In-person meetings

Join our team and be part of a global airline committed to service excellence and passenger satisfaction!

Job Type: Full-time

Pay: $22.08 - $26.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Language:

• Mandarin Chinese (Preferred)

Ability to Commute:

• Los Angeles, CA 90045 (Required)

Work Location: In person