Customer Service Agent (Billing) for a Streaming Service Company

MRF: 292702.

Rate: 580 USD

🌟 Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

📋 When you join LTVplus Your Mission will be to:

Requirements

• Experience: 2–3 years extensive billing, preferably in a BPO or customer service environment.
• Adaptability: Quick to learn and adapt to new systems, tools, and processes in a fast-paced setting.
• Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions.
• Attention to Detail: Highly detail-oriented with strong accuracy in reviewing financial data and transactions.
• Independence: Capable of working autonomously while managing complex processes efficiently.
• Communication Skills: Professional and clear in handling customer inquiries and providing explanations.
• Experience in Zendesk

Responsibilities

• Process and manage billing information with accuracy and efficiency.
• Review billing transactions to ensure completeness and correctness.
• Respond to customer inquiries regarding billing, account statements, and charges.
• Investigate and resolve billing discrepancies or issues promptly.
• Ensure compliance with company policies, procedures, and relevant regulations.
  
  

🖥️ Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

PLEASE FILL OUT THIS FORM: Skills Assessment Form