Customer Service Agent - Collection

Service First CX is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

Job Description:

A Customer Service Specialist – Collection is an individual who specializes in the collection of outstanding debts owed by customers or clients. The primary responsibility of a collections specialist is to recover delinquent payments and resolve overdue accounts.

Responsibilities:

Account Management: Handle a portfolio of delinquent accounts and monitor the payment status of each account. Contact customers through phone calls, emails, or written correspondence to request payment and negotiate payment arrangements.
Process payments via customer request.
Debt Collection: Use effective collection techniques to encourage customers to make payments. This involves discussing outstanding balances, providing payment options, and addressing any questions or concerns customers may have regarding their debts.
Customer Communication: Engage in professional and empathetic communication with customers to understand their financial situations and find mutually acceptable solutions. Answer inquiries, resolve disputes, and provide accurate and clear information regarding payment terms and options.
Compliance: Adhere to relevant laws and regulations governing debt collection
Problem Resolution: Address and resolve customer complaints, disputes.
Negotiation and Settlement: Negotiate payment plans, settlements, or discounts with customers based on their financial capabilities and the company's policies.

You need the following :

Negotiation skills
Collections process
Communication
Debt recovery
Maintaining customer relation
Dispute resolution

Requirements:

Fluency in English is A MUST ( B2 or Higher)
Graduated or Undergrad without attendance commitment
At least 6 months collections experience
Communication and negotiation skills
Flexible With Night Shifts
Ethics and integrity
Professional , dependable, and able to maintain confidential information

Location: 5th Settlement, New Cairo

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other protected factors under federal, state or local law.

Job Type: Full-time

Pay: E£18,000.00 - E£25,000.00 per month

Application Question(s):

• Are you comfortable working as A CS in the Financial Field? (No Other accounts available)
• Are you comfortable working in an onsite setting (Office is in the 5th Settlement, New Cairo)?
• After Understanding that night shifts (ends at 4 AM) are MANDATORY. Would you be capable of working night?
• You need Full English Fluency for this position. Are you Fluent English Speaker (B2 or higher)?