Customer Service Agent for a Luxury Home Fragrance

206649

Description

This role is for a top-tier professional who can handle both high-end customer service and complex business logistics.

Requirements

Luxury Mindset: Attention to detail with a "no-task-too-small" attitude and a polished, professional communication style.

Technical Proficiency: High level of expertise in Gorgias and Shopify, with Faire experience considered a significant advantage.

Proactive Problem Solving: Natural inclination to provide solutions rather than just reporting issues, with the judgment to escalate high-stakes matters (VIP inquiries or property damage) immediately.

Strategic Independence: Highly autonomous and comfortable taking full ownership of the CX department and daily workflows.

Operational Experience: Proven track record in processing wholesale orders and invoices, managing B2B logistics, and coordinating inventory.

Collaborative & Adaptive: Excellent communication skills with the ability to learn new systems quickly and work effectively with internal teams and leadership.

Responsibilities

Own all customer service operations and daily ticket management

Deliver a luxury-level concierge experience across platforms

Handle shipping issues, claims, escalations, reviews, and post-purchase support

Help drive retention, loyalty, subscriptions, referrals, and repeat purchase behavior

Act As The Primary Support Contact For Wholesale Accounts

Process wholesale orders, invoices, tester sets, and account communications

Manage the Faire channel including listings, promotions, inventory coordination, fulfillment communication, and account growth

Track performance, maintain SOPs, improve workflows, and provide regular reporting to leadership

Other tasks may be required from time to time such as processing order requests from internal teams

Nice to have

Experience using Faire

Working conditions

Monday–Friday, 8:00 AM – 5:00 PM EST (plus a brief weekend check-in 1 - 2 hrs).

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

🌟 Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

📋 When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!
  
  

🖥️ Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.
  
  

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🚀 Your First 30-60-90 Days at LTVplus: What to Expect