Customer Service Agent for a Research and Trade Marketplace Company

325468

Is This YOU? Then We Want to Meet You!

• Resourcefulness: Ability to find context independently and maintain a solution-oriented mindset.
• Clear Communication: Strong communication skills for interacting with both customers and internal team members.
• Analytical Skills: A "trendseeker" who notices patterns in issues and proactively raises them to management.
• Ability to understand user pain points and put yourself in the customer's shoes.
• 2 to 3 years of desktop support experience
• Strong written English for US-based customers
• Prior experience supporting an e-commerce or marketplace business
• Proficiency with Zendesk (or similar helpdesks)
• Experience handling payment, refund, or payout-related inquiries
• Strong attention to detail
  
  

If this sounds like you, then you’re just who we’re looking for to join our team!

🌟 Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

📋 Your Mission Will Be To

• Respond to customer inquiries via email regarding:
• Provide primary customer support via email, with occasional chat support.
• Communicate heavily with the warehouse and logistics teams to answer support tickets and resolve delivery issues.
• Manage user refunds and cash payouts through Stripe.
• Use shipping tools like Shippo to locate label information or manually generate labels when automated systems fail.
• Identify unique situations or missing Standard Operating Procedures (SOPs) and escalate them to management via Slack.
• Escalate technical tickets through Asana.
• Maintain high productivity and quality standards, aiming for 10 tickets per hour and a 90% Customer Satisfaction (CSAT) score.
  

🖥️ Tech Checklist – Gotta Have It!

• Experience with Zendesk is preferred, though experience with similar CRMs like Intercom or Front is acceptable.
• Exposure to collectibles, trading, or hobbyist communities
• Experience supporting high-volume ticket environments (5,000+ tickets/month)
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note

• Only shortlisted candidates will be contacted.
• Kindly fill out this Skills Assessment form.
  
  

Working conditions

40 hrs per week

7 days per week

9 AM - 6 PM EST