Customer Service Agent | Holiday Homes

Stone Tree Holding is a full-cycle real estate management company based in Dubai. Since 2016, we’ve been helping investors and property owners through:

• Stone Tree Real Estate – property acquisition
• Stone Tree Holiday Homes – short- and long-term rentals
• Stone Tree Technical Services – property maintenance

What we’ve achieved:

• 8+ years of stable growth
• 450+ properties under management
• 120+ professionals in our team

We’re now looking for a Customer Care Specialist — someone who knows the Dubai market, builds strong client relationships, and delivers results.

Responsibilities:

• Coordinate and manage customer service operations for holiday homes.
• Handle and process customer inquiries via phone, email, and social media.
• Resolve issues and complaints, ensuring timely and professional support.
• Collaborate with various departments (booking, housekeeping, maintenance).
• Develop and implement service quality standards.
• Maintain a high level of customer satisfaction and retain loyal guests.
• Analyze customer feedback and implement improvements to the service process.
• Conduct training for staff to improve customer service quality.

Requirements:

• At least 1 years of experience in holiday homes
• Excellent communication skills and the ability to work with clients.
• Ability to effectively resolve problems and handle complaints.
• Knowledge of customer service principles and standards.
• Ability to work in a fast-paced, multi-tasking environment and under pressure.
• English language proficiency at a minimum of B2 level.
• Desire to develop in the field of customer service quality management.

We Offer:

• Competitive salary and performance-based bonuses.
• Employment Visa + insurance.
• A friendly and professional team.
• Opportunities for career growth and development.
• Excellent conditions for working and relaxing in our holiday homes.

Job Type: Full-time

Pay: AED5,000.00 per month

Досвід роботи:

• holiday homes / hospitality : 1 рік (Бажано)

Місцезнаходження:

• Dubai (Обов’язково)