Customer Service Analyst (Female | Reviews)

About Eminent4U Private Limited:

We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.

Job Purpose:

As Customer Service Analyst (Female | Reviews), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.

Responsibilities and KPIs:

• Customer Interaction & Support:
• Act as the voice of the company in customer interactions.
• Pitch reviews on multiple platforms and engage with customers.
• Meet daily review targets and maintain detailed records of customer interactions.
• Analyze customer feedback to identify recurring themes and opportunities for improvement.
• Ensure quality and compliance standards in all interactions.
• Product Knowledge & Expertise:
• Relationship Management:
• Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.

Skills and Qualifications:

• Excellent communication and conversation skills.
• Team-oriented mindset.
• Attention to detail and ability to multitask.
• Proven ability to listen actively and respond to customer needs effectively.
• Strong multitasking abilities.
• Team-oriented mindset.
• Time punctuality and problem-solving skills.
• Flexibility and adeptness in managing and exceeding KPIs.
• Willingness to go the extra mile for customer satisfaction.

Job Type: Full-Time | Permanent

Salary: Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday & Birthday Allowance, etc.)

Location: PECHS, Block-6, Karachi.

Timings: Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.

Email: careers@eminent4u.com

Job Type: Full-time

Pay: Up to Rs150,000.00 per month

Application Question(s):

• Rate your spoken English on a scale of 1-05 (05 being highest)

Experience:

• International Call Centre: 1 year (Preferred)

Work Location: In person