Customer Service and Accounting

Hours are Monday - Friday 8:00 am - 2:00 pm in our Columbus office.

Position has potential to be Full-Time.

Job description

Customer Satisfaction is the more important responsibility for this position. Answering the phone with a friendly and helpful attitude is key. Malone’s motto is “One Passion, The Customer.” Ensuring that our customers receive the highest level of customer service via phone, email, chat, etc. Understanding the customers’ needs and preferences. Provide solutions, solve problems, and identify opportunities inside our customer relationship. This position will also handle some accounting functions including payables and receivables.

Responsibilities

Assist accounting with duties including payables and receivables.

Assist customers in all aspects of customer service to ensure customer satisfaction.

Effectively meet customer needs and build productive customer relationships

Work with customer to deescalate and problem solve when errors occur.

Answer phone calls with a smile and properly handle all calls

Process orders and review online orders, issue returns, and shortages

Quote and price product as needed and check stock availability

Assist customers with access to online ordering

Communicate and look up product numbers and sourcing for customers

Keep back orders checked and communicate with customers and sales reps.

Communicate and coordinate with drivers as needed

Pull inventory stock, package and sort orders with other items delivered separately.

Maintain inventory working to ensure it is correct and current.

Competencies

Excellent oral and written communication skills

Strong work ethic and self-motivation

Ability to multi-task, solve problems, and pay attention to details

Works well independently and in a team environment

Maintain a neat and organized workspace

Proficient in use of technology including computers, GPS, and misc. software

Proficient in Microsoft Excel, Word, Outlook

Qualifications

Required - High School Diploma

3+ years’ experience in accounting

Pay: $15.00 - $17.00 per hour

Work Location: In person