Customer Service and Dispatch Manager

We only HIRE the BEST!

Who We Are:

We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. Get to know Kinetico CGC Home Services, what we do and who we are: https://youtu.be/UWvGg03d3uw. To achieve this, we need top-tier team members who can dominate the field.

Who You Are:

A results-driven Customer Service & Dispatch Manager to lead our call center and dispatch operations. This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with ServiceTitan is strongly preferred, as this role requires hands-on management of the dispatch board, call tracking, and reporting. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge


Key Responsibilities:

Dispatch & Scheduling Management

Own and actively manage the ServiceTitan dispatch board

Optimize technician routes, reduce drive time, and eliminate schedule gaps

Match calls to technician skillsets to maximize revenue and efficiency

Make real-time adjustments throughout the day to hit production targets


Call Center Leadership

Lead and coach CSR team to improve: Booking %, Call conversion rates, Call control and tone


Revenue & KPI Ownership

Track and improve: Booking %, Lead conversion Technician utilization, Average ticket (through proper scheduling)


Customer Experience

Ensure consistent, professional communication with customers

Resolve escalated issues quickly and effectively

Maintain strong follow-up and communication processes


Team Leadership

Daily huddles + weekly 1:1s

Performance management and accountability


Systems & Process

Ensure accurate use of ServiceTitan across team

Improve workflows for scheduling, communication, and follow-up

Maintain clean data for reporting and decision-making


Skills and Experience we are looking for:

3+ years in dispatch, call center, or customer service leadership

Experience with ServiceTitan preferred (or similar platform)

Home services experience (plumbing, HVAC, water treatment) strongly preferred

Strong understanding of dispatching and route optimization

Proven leadership and accountability mindset

Data-driven and comfortable managing KPIs


What We Offer:

Competitive pay structure

Opportunity to directly influence revenue and operations

Career Growth Opportunities- we promote from within!

A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.

Best-in-Class Training & Coaching- we invest in your success.

Industry-Leading Products & Services


Ready to drive our business to new levels?

If you're a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you.

Apply Now!