Customer Service and Inside Sales Manager

Position Summary
The Customer Service & Inside Sales Manager is responsible for delivering a high-quality customer experience while supporting and accelerating the sales process from lead generation through order fulfillment.

This role serves as a central link between customers, sales, operations, and finance—ensuring accurate order execution, strong customer relationships, and consistent follow-through across all stages of the sales cycle.

Key ResponsibilitiesCustomer Experience & Order Management

• Oversee day-to-day customer service operations, including order entry, order management, and issue resolution
• Ensure timely, accurate processing of orders and customer requests
• Respond to customer inquiries (email and phone) within established service standards
• Resolve customer concerns professionally to maintain long-term relationships

Sales Support & Lead Management

• Support lead generation efforts including inbound leads, referrals, and outbound outreach
• Qualify and track leads through CRM systems to support conversion and pipeline visibility
• Prepare quotes, product recommendations, and supporting materials for customers and sales reps
• Assist in coordinating new customer onboarding and implementation

CRM, Reporting & Process Management

• Maintain accurate customer and pipeline data within CRM systems
• Track and report on sales and service metrics (weekly, monthly, quarterly)
• Support pricing, quote tracking, and contract compliance
• Identify and implement improvements in workflows, customer experience, and internal processes

Cross-Functional Coordination

• Partner with Sales, Operations, Supply Chain, and Finance to ensure seamless order fulfillment
• Assist in preparing presentations, proposals, and customer-facing materials
• Support marketing initiatives including product data, catalogs, and website content

Qualifications

• Bachelor’s degree in Business or related field (or equivalent experience)
• 3–7+ years in customer service, inside sales, or sales support roles
• Strong communication and relationship-building skills
• Experience with CRM systems (Salesforce or similar) and Microsoft Office (especially Excel)
• Highly organized with strong attention to detail and follow-through
• Ability to manage multiple priorities in a fast-paced environment

Compensation & Benefits

• Salary: Commensurate with experience
• Bonus opportunity based on individual and company performance
• Medical, Life, Dental, Vision and Disability insurance
• 401(k) with company contribution
• Paid vacation and holidays

Additional Details

• Full-time, on-site
• Monday–Friday schedule (occasional weekends as needed)
• Some travel required (trade shows, customer visits)

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What systems have you used for order entry, CRM, or ERP?
• Which Microsoft Office tools have you used regularly in your work, and how have you used Excel specifically?

Work Location: In person