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CUSTOMER SERVICE AND LOGISTICS COORDINATOR
Reference number
P-0200
Date Posted
March 3rd
Location
United States, Ohio, Jefferson
Remote
Positions available
1
Customer Service and Logistics Coordinator
SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.
At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services and markets. And we’ll invest in your career development, enabling you to grow and succeed.
We are seeking a Customer Service and Logistics Coordinator who will provide essential support to the Manufacturing and Operations teams by managing key documentation, assisting with work order processing, and supporting purchasing activities. This role ensures that manufacturing work orders are released and closed accurately, work instructions are created and maintained, and purchasing requests are completed in a timely and organized manner. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced production environment.
We are looking for a Customer Service and Logistics Coordinator to join our team at our manufacturing facility in Jefferson, Ohio. This is an in-person role, Monday–Friday, from 8:00 a.m. to 4:30 p.m.
Key Responsibilities:
- Product management – navigate Prelude to audit and edit part numbers, burden codes, and BOMs
- Enter OTWM receiving for incoming parts and be able to edit and issue purchase orders
- Communicate with vendors to fulfill open PO’s, handle over shipments and issues with receiving
- Receive and enter SMC shipments into Prelude
- Keep log of open orders/receipts and match with invoice, approve, and send to accounts payable
- Issues out plant work orders to vendors for assembly, painting, and cut projects
- Order office supplies and safety supplies for office and warehouse
- Lead weekly cycle counts, making inventory adjustments
- Manage/schedule yearly maintenance on forklifts and building systems
- Issue and track PO’s for noninventory items
- Track and balance credit card charges
- Assist with booking shipments, quoting, and tracking issues with carriers.
- Support customer service with order processing, handling customer inquiries, and providing status updates and lead times.
- Other duties as assigned to support operations
Requirements and Skills:
- High school diploma or equivalent required; associate degree or higher preferred.
- Up to 1-year prior experience in a manufacturing, production, or administrative environment preferred.
- Strong attention to detail and excellent organizational skills.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
- Ability to learn and effectively use ERP/MRP systems (experience is a plus).
- Strong communication skills and ability to work with cross-functional teams.
- Ability to manage multiple tasks and priorities in a fast-paced setting.
Competencies:
- Problem-solver with a sense of urgency.
- Collaborative team player with service mindset.
- Able to work independently and meet deadlines.
- Ability to remain calm under pressure and manage competing demands.
- Comfortable navigating production floors and understanding shop-floor terminology.
Physical Demands and Work Environment:
Position requires movement throughout the manufacturing facility, occasional lifting up to 50 pounds, and work in various environmental conditions including moderate noise levels and proximity to moving machinery. Safety protocols and appropriate PPE must be followed at all times.
SureWerx is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SureWerx are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, Strategic, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SureWerx will not tolerate discrimination or harassment based on any of these characteristics.
Applicants must have valid authorization to work in the United States for any employer and must not require, now or in the future, visa sponsorship or visa transfer.
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