Customer Service and Logistics Coordinator

Company Description

R&J Flooring Supply is a dedicated distributor of hardwood flooring products. We focus on providing high-quality materials to meet the needs of residential and commercial flooring projects. Known for our excellent customer service and reliable product availability, we strive to be a trusted partner to our clients. Our team is committed to delivering quality and value, ensuring customer satisfaction every step of the way.

Role Description

This is a full-time on-site position based in Sutton, MA. As a Customer Service and Logistics Coordinator, you will manage daily customer interactions, handle orders and inquiries, and resolve any issues to ensure customer satisfaction. You will also coordinate logistics, oversee inventory management, and support the efficient flow of supply chain operations. This role involves working closely with clients, vendors, and internal teams to optimize processes and maintain exceptional service standards.

Qualifications

• Strong Customer Service and Communication skills to provide professional support and build positive relationships with clients
• Proficiency in Inventory Management and Supply Chain Management to oversee stock levels and ensure timely product delivery
• Analytical Skills essential for problem-solving and improving logistics and operational efficiency
• Attention to detail, organizational skills, and the ability to multitask in a fast-paced environment
• Prior experience in logistics, inventory, or customer service roles is highly desirable
• Proficiency in relevant software tools and systems is an advantage
• High school diploma required; an associate or bachelor's degree in business, logistics, or a related field is a plus