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Customer Service and Marketing associate
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Quali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Found in 1967, Quali Tech has been developing new techniques to formulate specialized combinations of ingredients resulting in high quality, cost-effective and innovative products and services guided by our values.
World Class Customer Service
Uncompromising Quality
Family Feel/Professionally Run
We're seeking a highly organized and action-oriented team member to support the execution of administrative activities related to providing QualiTech customers with superior service and support our upcoming rebrand marketing initiatives. Right candidate will be a detail-oriented individual who thrives in a fast-paced environment and can seamlessly manage multiple priorities. This role will ensure consistent messaging across various channels.
This is a 6-month contract position.
Essential Duties and Responsibilities:
Customer Service:
- Enter Orders into ERP system, monitor for timely processing and shipment
- Submits invoices to Customers via E-mail, mail or Customer systems. Process credits and debit memos when required. Review open Aging Report weekly with Finance and assist when needed in obtaining payment
- Responds to customer requests for documentation or any other type of information needed
- Manages Internal Price Quotes and prepares proposals for Customers. Maintains Price List
- Support and coordinate customer freight delivery work processes within our current freight system
- Communicate customer concerns or needs to sales staff and executives
- Compiles data on marketing trends, competitive products and pricing and reports to management
- Work with company approved tools and systems (Budget Variance, Adage, etc.) as trained by internal instruction (IT).
Marketing:
- Assist in creating and executing marketing plans and tactics.
- Understand the business functions of the employees and assist the team in improving efficiency and profitability.
- Coordinate with the human resource department and assist in the development of corporate marketing and employee communications plans.
- Establish and maintain effective public relations through customer education and the promotion of new products.
- Assist in social media management, public relations outreach support and general marketing support.
Education and Experience
- Associates degree and/or 2+ years applicable experience preferred
- 3-5 years of experience in Customer Service in food related fields preferred
- Experience in manufacturing desirable
Knowledge and Skills
- Effective verbal and written communication skills required
- Highly organized, accurate and detail oriented
- Sales/marketing, presentation skills
- Ability to work in a team-based environment
- Good planning and execution skills
- Must be a person of high integrity, commitment, and possess a strong work ethic
- Energetic problem solver
- Capable of analyzing difficult situations and affecting an appropriate course of action.
- Computer software skills applicable to position (i.e. Microsoft Office, internet, etc.)
- Ability to think conceptually and creatively
- Must be able to work independently with some supervision
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