Customer Service and Sales Agent

About Helpling

Helpling is a leading global home services platform, offering customers an easy and reliable way to book professional home services — including cleaning, deep cleaning, maintenance, furniture & mattress cleaning, salon and massage at home, and healthcare services. Operating across multiple countries, Helpling is committed to delivering high-quality, seamless service experiences through a trusted network of providers.

Important — Assessment Required

To be considered for this role, you must complete the following assessment in addition to applying on Indeed:
https://app.testgorilla.com/s/76pq1toz
(Please copy and paste the link into your browser.)

About the Role

We are expanding our team and are looking for a high-energy Customer Service & Sales Agent with strong telesales experience and a passion for customer service. You will play a key role in handling inquiries, converting leads, driving revenue, and supporting customers throughout their journey. This role is ideal for someone who thrives in a fast-paced, target-driven environment and enjoys building relationships over the phone.

Key Responsibilities

• Inbound & Outbound Calls: Respond to inquiries, explain services, and convert leads into confirmed bookings.
• Sales & Upselling: Identify customer needs and proactively upsell relevant services to maximize revenue.
• Follow-Up & Retention: Maintain ongoing customer relationships to encourage repeat bookings and referrals.
• Customer Experience: Address concerns and complaints with professionalism and ensure a high-quality service experience.
• CRM & Documentation: Record all interactions, bookings, and feedback accurately in the CRM system.
• Team Collaboration: Coordinate closely with the operations and service delivery teams.
• Targets & Performance: Consistently achieve sales and conversion KPIs.
• Flexibility: Be open to supporting additional tasks in line with a fast-growing startup environment.

Requirements

• Minimum 2 years’ experience in telesales / call center / BPO environments (mandatory).
• Strong communication skills in English; Arabic is a plus.
• Proven ability to convert, negotiate, and close deals over the phone.
• Confident, proactive, and able to work with minimal supervision.
• Goal-oriented with a strong drive to exceed performance targets.
• Customer-first mindset with strong problem-solving skills.
• Comfortable using CRM tools and Microsoft Office.
• Ability to handle pressure, rejection, and a fast-paced environment.
• Availability: Willing to work 10 hours/day, 6 days/week (including breaks).

What We Offer

• Competitive salary + attractive commission structure
• Performance-based growth and career progression opportunities
• Supportive, collaborative team culture
• Training and professional development

If you’re motivated, confident on the phone, and excited to be part of a growing company — we’d love to hear from you!
Only candidates who complete the assessment will be considered.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED6,500.00 per month

Application Question(s):

• Can you provide examples of your experience in closing deals over the phone?

Experience:

• BPO: 2 years (Required)

Location:

• Dubai (Required)

Work Location: In person