Customer Service and Sales Associate

Vireon Incorporated is seeking a Customer Service and Sales Associate in Raleigh. This role is crucial for AT&T's direct outreach, blending client engagement with sales strategy. Training in CRM systems and service coordination ensures you guide clients through service selection as the face of AT&T.As a Customer Service and Sales Associate, you will maintain the momentum of AT&T's operations through persistent outreach, thorough inquiry management, and precise activation support for wireless and fiber services. This Customer Service and Sales Associate role establishes the groundwork for professional development in sales team leadership or customer retention strategy.

Who We Are

Vireon Incorporated is a sales and business consulting firm that understands the unique fabric of North Carolina's towns and cities. We don't just work here; we live here, and we're committed to driving growth that strengthens both our clients and the communities we call home.

What We Are About

Think of the market as a still pond. We are the current. Your genuine engagement creates ripples. A single positive interaction doesn't just lead to one enrollment; it ripples outwards, influencing community perception and pulling others toward the steady flow of AT&T.

What Will I Be Doing as a Customer Service and Sales Associate?

• Launch structured outreach campaigns across assigned zones to promote AT&T’s wireless, fiber, and bundled services using approved engagement workflows.
• Meet and exceed daily and weekly sales goals with integrity and professionalism.
• Guide service selection by assessing connectivity goals, budget priorities, and household usage patterns to position tailored solutions.
• Maintain CRM accuracy by logging account updates, tracking pipeline movement, and documenting service milestones to support campaign visibility.
• Process service orders, manage documentation workflows, and coordinate provisioning readiness to meet delivery benchmarks.
• Share territory insights and enrollment trends to refine outreach strategy, improve conversion rates, and support retention goals.
• Identify upselling opportunities and recommend service enhancements that align with household needs and campaign objectives.

What Do I Need to Bring to the Table as a Customer Service and Sales Associate?

• A high school diploma or GED is preferred.
• Experience in structured outreach, sales, or service coordination—ideally within telecom, retail, or subscription-based environments.
• Strategic communicator with a consultative mindset; able to guide service selection and contribute to AT&T’s acquisition and retention goals.
• CRM proficient; maintains clean, actionable data to support account tracking, territory metrics, and activation forecasting.
• Detail-oriented and resilient; thrives in structured, performance-driven environments with clear growth pathways and campaign benchmarks.

Apply now to be considered for the Customer Service and Sales Associate position.

Job Type: Full-time

Pay: $3,500.00 - $4,800.00 per month

Work Location: In person