Customer Service Artist

If you have a background in customer service, an education in graphic design, and an eagle eye for detail, we want to meet you! We are a rapidly growing screen printing and embroidery company and we are looking for our next Customer Service Artist.

Our work is highly precise in nature and requires very strong attention to detail. Although this is a production artist position, the majority of your time will be spent taking orders from customers, making sure orders are done correctly from start to finish, generating quotes, creating separations, and managing many jobs and their associated deadlines.

This is an in-office position, Monday - Friday. Training hours will be 7:30a - 4:00p. Once you are up to speed, your hours will be 8:00a - 4:30p.

What you'll do (Day-to-day):

• Promptly answering all phone calls and emails from customers
• Creating and/or editing designs for printing or embroidery
• Prioritizing orders and ensuring that assigned jobs are on track at all stages to meet deadlines
• Working closely with our decorators to ensure the quality of the final product.
• Collaborating with the logistics department to make sure we have what we need to decorate and that we deliver the finished products to our customers on or before their due date.

What it takes (The Requirements)

• You must have at least 2+ years experience with Adobe Illustrator, InDesign, & Photoshop
• Precise with eagle-eyed attention to detail
• Highly proficient in multitasking and prioritizing workload
• Ability to remain calm and composed under pressure
• Excellent communication skills with a self-motivated attitude
• Ability to work quickly and correctly without sacrificing results
• Good, fun attitude

What you bring to the table:

• People-focused, helpful team player
• Analytical, anticipates problems by being prepared with solutions
• Excellent time management skills
• Ability to use own initiative and work well without close supervision
• Willingness to learn and continuously improve
• Thrives in a fast-paced, constantly changing environment
• Highly polished content creation and presentation, takes pride in work

What makes you stand out:

The following skills/qualifications will help your resume stand out

• Bilingual (English/Spanish)
• Industry experience in screen printing/embroidery
• DTG experience

Why Join Us

• Health benefits
• Paid time off
• Company-paid life insurance
• Growth opportunity with a strong, team-focused company

Who We Are

Check out our shop here! https://youtu.be/QScN-h_4oRc

Our culture is casual and fun. Many of our employees have been with the company for over 5 years. We've grown every year since we started in a college dorm room in 2003. Duds by Dudes has been on San Diego’s Fastest Growing companies for three consecutive years.

Pro Sports Organizations we've worked with include the Chargers, Padres, Dodgers, Rams, White Sox, Blackhawks, Bears, Lakers, Aces (WNBA), SD Legion(MLR), AVP (beach volleyball), WAL (World ArmWrestling League), Seals & Desert Dogs (both box LAX) , the Maui Jim Invitational and others.

Our private label work includes Star Wars, Minecraft, Pacman, World of Warcraft, Rocket League, HALO, Call of Duty, Starcraft, Final Fantasy, and other legendary gaming brands.

Our customers know they can Count on Us to be the most reliable shop, with top-quality products, and an awesome team ready to take their brand ideas from dreams to reality.

Our Core Values

• Grow strong, not fast – Build a solid foundation before scaling
• Listen, share, and learn – Collaborate and grow together
• Be the best for the team, not on the team – Team success over ego
• Have fun together – Enjoy the work and the people
• Hold higher standards – Deliver exceptional quality and service

If you are looking for more then you can find more here!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Application Question(s):

• Are you aware that this is a full time, in-office position at our office in Kearny Mesa?
• The rate of pay for this position is $20-$23/hour depending on experience. What is the minimum hourly rate of pay that you are seeking?
• Do you have screen-printing, embroidery, offset printing, digital printing, or promotional products experience? If yes, please describe.

Experience:

• Adobe Illustrator: 2 years (Required)
• Customer service: 1 year (Required)

Work Location: In person