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Customer Service Assistant
JOB_REQUIREMENTS
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Salary
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Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Assist customers in troubleshooting issues related to mobile apps and digital platforms.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with technical teams to elevate and resolve complex issues.
- Provide clear and concise information about products, services, and company policies.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Identify recurring customer concerns and suggest process improvements.
- Support onboarding and orientation for new customers using digital solutions.
- Maintain up-to-date knowledge of company products and services.
- Contribute to a positive, team-oriented remote work environment.
- 1-2 years of experience in customer service, support, or a related field.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a remote, fast-paced environment.
- Proficiency with CRM systems and customer support tools.
- Demonstrated ability to handle multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Basic technical aptitude to assist with digital products and platforms.
- Strong organizational and time management skills.
- Willingness to work flexible hours as needed.
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