Customer Service Assistant

Spectra Wave is a leading provider of innovative audiovisual (AV) solutions designed to enhance the way businesses communicate, collaborate, and connect. Focused on creating seamless and impactful experiences, we partner with organizations to deliver user-friendly and technologically advanced AV systems. Our services include AV system design, unified communications, digital signage, professional audio solutions, and system support. From corporate boardrooms to classrooms and command centers, Spectra Wave delivers custom solutions that amplify messages and simplify technology.

Role Description

This is a full time, on site role for a Customer Service Assistant located in Riyadh, Saudi Arabia. This position serves as the first point of contact for our clients and visitors, playing a critical role in delivering an exceptional and professional impression of Spectra Wave. The ideal candidate will be a proactive, organized, and friendly professional responsible for providing comprehensive administrative and customer service support.

Key Responsibilities Customer Service & Client Management

• Answer incoming phone calls, greet clients, and professionally record their basic information and service requirements.
• Accurately log all client interactions and potential sales leads into the Customer Relationship Management (CRM) system.
• Proactively follow up with clients regarding quotations and proposals sent to them.
• Conduct post-service and post-quotation client satisfaction surveys to gather feedback and ensure high service standards.

Front Desk & Office Administration

• Greet and welcome all visitors and clients in a warm and professional manner.
• Manage the main reception area, answer phone calls, and direct inquiries to the appropriate department or individual.
• Handle and distribute daily correspondence, including emails, messages, mail, and packages.
• Schedule appointments and manage meeting room bookings to ensure efficient use of office space.
• Assist with a variety of administrative tasks to support office organization and daily operations.
• Provide reliable support to HR and management with assigned daily office tasks.

Qualifications

• High school diploma required; additional qualifications in Office Administration are a plus.
• Strong knowledge of AV Industry is a plus.
• Previous experience in a customer service, receptionist, or administrative assistant role is preferred.
• Fluent in Arabic and English (both speaking and writing) is highly advantageous.
• Strong communication, interpersonal, and customer service skills with a professional phone etiquette.
• Professional appearance and a positive, client focused attitude.
• Good computer skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software and office equipment (e.g., printers, phone systems).
• Highly organized, reliable, and able to multitask effectively in a dynamic environment.

How to Apply

• If you are a motivated and organized individual looking to grow your career in a dynamic technology company, we encourage you to apply.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Audio and Video Equipment Manufacturing

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