Customer Service Assistant

Job Title

Customer Service Associate (CSA)

Location:

Thoraipakkam, Kolathur, Mogappair, Ambattur, Selaiyur, Adambakkam and Ashok Nagar.

Job Purpose

• Serve as the first point of contact for customers (in-store, phone, app, email)
• Deliver excellent customer service by addressing customer queries, processing orders/payments, resolving complaints, and ensuring customer satisfaction

Key Responsibilities / Duties

• Greet customers politely and professionally; understand and record their needs.
• Assist customers in selecting products (meat / seafood / related items), explain product details (freshness, cuts, packaging), and make suggestions if needed.
• Take and process orders — including billing/payment handling (cash/card/app), order entry in POS/system, and ensure correct documentation.
• Handle customer queries/inquiries via phone, email or in-person: order status, delivery tracking, substitutions, cancellations, refunds/exchanges.
• Resolve complaints or escalate issues as needed to supervisor/manager to ensure timely resolution.
• Maintain updated customer records / order logs / complaint logs as per company procedures.
• Coordinate with store operations (butchers, packers), delivery/logistics (if needed), and other teams to ensure smooth order fulfillment and timely delivery.
• Ensure hygiene and cleanliness standards in customer-facing and service areas, especially important given the fresh meat/seafood context.
• Promote any ongoing offers, loyalty programs or company promotions, inform customers about them and assist in upselling when appropriate.
• Maintain a professional attitude, friendly demeanor, and compliance with all company SOPs — including safety, hygiene, and customer-service protocols.

Qualifications / Skills / Experience

• Minimum education: 12th pass or equivalent (higher education preferred).
• Good verbal and written communication skills (local language + English) to interact with diverse customers.
• Customer-first attitude, empathy, patience, and good interpersonal skills.
• Basic numerical skills — for billing, payments, order processing.
• Comfortable working in a retail/food-service environment; willingness to work shifts, weekends, and possibly evening hours.
• Basic computer/POS familiarity is a plus (for order entry, billing, record-keeping).
• Knowledge or willingness to learn hygiene and food-safety norms.
• Prior experience in retail, FMCG, food, or customer-service roles is an advantage — though freshers can be considered if they show aptitude.

What the Role Offers

• Opportunity to work with a leading fresh-meat & seafood retail + e-commerce brand.
• Learning experience in retail operations, customer handling, and order/delivery management in a food-service context.
• Potential career growth within store or customer-service operations (depending on performance).
• Exposure to both in-store retail and e-commerce fulfilment dynamics (as TenderCuts operates both).

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹14,000.00 per month

Expected hours: 54 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person