Customer Service Assistant

Customer Service Assistant
Moellhausen ME FZE – Dubai

Moellhausen SpA (www.moellhausen.com) is a trailblazing company with more than 50 years of international experience in flavors and fragrances.

Moellhausen is committed to create a safe and inclusive environment, based on mutual respect and the enhancement of diversity, offering equal job opportunities to all qualified candidates.

We are currently seeking a Customer Service Assistant who will be will be based in our office at Jafza One and will support the activities of our Sales Executives as well as the day-to-day work of Dubai Customer Service Team.

Responsibilities:

• Data Entry - Input of prospects, projects, samples, quotations, proforma and orders.
• Data Management - Ensure regular and detailed databases follow-up and updates.
• Follow-up – Ensure the smooth and timely processing of all the requests, projects, samples & orders of the company.
• Coordination – Actively initiate, follow and coordinate the different projects between all parties (Sales, Production, R&D, Marketing, Logistic, Finance...).
• Sales Support – Assist the preparation and during meetings with clients.
• Logistic - Prepares samples expeditions, along with documentations correspondence reports and technical datasheets or marketing documentation for client visits or meetings.

This list is not comprehensive and may be modified or extended according to the market demands

Skills and abilities:

• Perfect English practice (spoken & written) - Arabic, Italian, French or German speakers highly appreciated
• Rigorous and meticulous attention to detail
• Efficient Multitasking & Priorization
• Integrity and Professionalism
• Practical organizational capacities
• Ability to manage deadlines and deliverables
• Enthusiastic team player
• Communication and interpersonal skills
• Adaptable and positive to rapid challenges and changes
• Proactive in sharing suggestions and ideas that can benefit the growth and efficiency of the team

Required Experience

• 5 years minimum experience in B-to-B Customer Relations
• 3 years minimum experience in UAE
• Excellent proficiency in Microsoft office (Outlook, Excel, Word, PowerPoint, etc.)
• 3 years SAP experience and CRM knowledge are real assets

Job Location

Moellhausen ME FZE – Dubai, Jebel Ali office

Position Type

Full-time

Industry

Chemicals

Job Type: Full-time

Application Question(s):

• Do you have experience with SAP system ?

Experience:

• B-to-B Customer Relations: 5 years (Required)

Location:

• Dubai (Required)