Customer Service Assistant

Company Description

The IUB E-Business Club, affiliated with the Department of Management Information Systems at the School of Business and Economics, Independent University, Bangladesh, strives to foster innovation and prepare aspiring professionals for the challenges of the fourth industrial revolution. By offering a platform for skill development and collaboration, the club empowers members with the tools and insights required to thrive in a rapidly evolving business landscape. It is a hub for students passionate about technology, business, and enterprise development.

Role Description

This is a full-time on-site role located in the Bahawalpur District for a Customer Service Assistant. The role involves addressing customer inquiries, ensuring excellent customer satisfaction, and providing top-tier support during interactions. Daily activities include responding to customer feedback, resolving issues promptly, maintaining customer records, and collaborating with team members to enhance the overall service experience.

Qualifications

• Strong Customer Service, Customer Support, and Customer Satisfaction skills
• Excellent Interpersonal Skills and the ability to foster positive relationships
• Exceptional Communication skills, both verbal and written
• Proactive problem-solving abilities and attention to detail
• Organizational skills and the ability to work effectively in a team environment
• Proficiency in common customer support tools and software is an advantage