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Customer Service Assistant
Customer Service Assistant
Location: Lake Wales, FL
Position: Full-Time | Shift: Day Shift
Job Id: 26-58
Job Title: Customer Service Assistant
Department: Operations
Reports To: Customer Service Supervisor
Pay: $24.84 to $27.63 per hour, based on qualifications
Customer Service Assistants play an important role in ensuring that a company’s customers are satisfied and happy. They are often the first point of contact for customers and act as a valuable interface between a company and its client base. This role will report directly to the Customer Service Supervisor and is responsible for ensuring order accuracy while providing excellent customer service located within Supply Chain and serving internal and external customers in a high pace environment.
What you’ll do:
- Accurate and timely entry of orders received from the Sales team or External Customers.
- Manage order status inquiries, service delivery inquiries and adjusting orders based on available products.
- Execute transactional orders on behalf of our customers if EDI is not available.
- Price verification and invoicing.
- Ensuring proper documentation is sent to customers (ie: order/pricing acknowledgements)
- Working cross functionally with the Marketing, Production, Sales, Accounts Receivable and Traffic teams to provide the highest level of customer service to both internal and external customers.
- Other projects and tasks as assigned.
What we’re looking for:
- High School required
- Associate’s degree or a minimum of 2 years in a similar position may be considered in lieu of the degree.
- Intermediate user of Microsoft Office products.
- Oracle user preferred.
- This role requires our employee to be onsite for the first 90 days to ensure proper onboarding and training and will then move to a Hybrid schedule. Office days are Mondays, Tuesdays and Wednesdays. Work from home days are Thursdays and Fridays.
- Thrives in an environment that is face paced and able to adapt to changing situations.
Abilities and Skills
- Background with high-volume, transactional-based support.
- Clear communication skills and detail-oriented sensibilities.
- Ability to work independently and utilize initiative and good judgment to help solve complex issues in a dynamic, non-routine environment.
- Team-oriented mindset; ability to interact cordially with internal and external customers as required.
- Excellent time management and organizational ability.
What we provide:
- Medical, Dental and Vision benefits
- 401k
- PTO
- And more!
About Florida’s Natural
We are a farmer-owned cooperative of more than 1,000 citrus growers and over 800 employees. Since 1933, generations of growers have been dedicated to bringing the highest-quality citrus products to the homes of America. Our humble beginnings have kept us grounded as we’ve grown into the largest citrus cooperative in Florida, and the second-largest orange juice producer in the country. We’re proud to say our juice is a premium blend from our Florida groves and the World’s premier citrus-growing regions.
We are a farmer-owned cooperative of more than 1,000 citrus growers and over 800 employees. Since 1933, generations of growers have been dedicated to bringing the highest-quality citrus products to the homes of America. Our humble beginnings have kept us grounded as we’ve grown into the largest citrus cooperative in Florida, and the second-largest orange juice producer in the country. We’re proud to say our juice is a premium blend from our Florida groves and the World’s premier citrus-growing regions.
Apply to join our growing community and expand the possibilities of your career.
FLORIDA’S NATURAL CAREERS
Our cooperative keeps you growing
Our cooperative keeps you growing
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability. Florida’s Natural Growers also maintains affirmative action programs to implement our equal employment opportunity policy.
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