FIND_THE_RIGHTJOB.

Customer Service Associate

Istanbul, Turkey

Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.

Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.

Office location: 4. Levent, Istanbul

What You’ll Do:

- Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
- Support frontline CS operation teams to ensure operational excellence and excellent customer service.
- Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
- Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
- Complete ad-hoc assignments from CX Functional team.
- Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)