Customer Service Associate

Job Summary

We are seeking a trustworthy and detail-oriented Customer Service Associate to manage customer inquiries, resolve issues, and maintain exceptional service standards. This role requires handling sensitive customer information with the highest level of confidentiality and compliance.

Key Responsibilities

• Respond to customer queries via email, phone, and chat in a timely and professional manner.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure strict adherence to data protection policies and confidentiality agreements.
• Handle sensitive customer data responsibly, following company security protocols.
• Escalate complex issues to relevant departments while safeguarding customer information.
• Monitor and report any suspicious activity related to data handling.
• Stay updated on data privacy regulations and company compliance standards.

Required Skills & Qualifications

• Proven experience in customer support or service roles.
• Strong understanding of data privacy principles (GDPR, local regulations).
• Excellent communication and problem-solving skills.
• Ability to work with CRM systems and ticketing platforms.
• High level of integrity and attention to detail.
• Basic knowledge of IT security practices is a plus.

Preferred Qualifications

• Experience with DLP tools or secure CRM systems.
• Certification in Data Protection or Information Security (optional but desirable).

What We Offer

• Competitive salary and benefits.
• Training on data security and compliance.
• Opportunity to work with advanced tools ensuring customer data protection.

Compliance & Confidentiality

This position requires signing a Non-Disclosure Agreement (NDA) and adhering to strict data security protocols. Any breach of confidentiality will result in immediate termination and legal action. Mandatory Requirement: - No personal Phone use during working hours it must be locked in locker. During lunch break and after office hrs personal phone allowed.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

• In case need to visit any customer office for any payment information are you ready to visit .

Experience:

• Customer Service : 2 years (Required)

Language:

• Hindi and English (Required)