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Customer Service Associate

Job Title: Customer Service Associate
Are you an empathetic person who prides themselves on delivering exceptional customer service? Are you looking for an opportunity to join a Star Tribune Top 200 Workplace in MN? Sunburst Memorials was founded in 1917 on the principles of compassion and expert craftmanship which has grown us into the trusted name in memorial services we are today! We are committed to honoring and celebrating the lives of those we cherish and may have the perfect opportunity for you!

Company Intro:
Sunburst Memorials has been in business since 1917 and is a part of the Scipi Family of Companies. We believe that our values and conducting business the Scipi way has led us to growing our memorial business to over 20 retail stores and 150 dealers across the Midwest. Scipi is a 100% employee-owned organization based in Central MN, employing 250 team members across the Midwest and Canada.

This position is located at our Sunburst Memorials Headquarters in St. Cloud, also known as the Granite City, is home to several parks and attractions highlighting our granite mining history. For example, Quarry Park and Nature Preserve is a 683 acre preserve with 20 former granite quarries and is a great place to swim, scuba, fish, climb, or admire.

Position Description:
The Customer Service Associate plays an important role at Sunburst Memorials in delivering outstanding customer service and sales support while ensuring a high-quality product that honors and memorializes loved ones.

This position has a base hourly range of $20 - $25 per hour.

Essential Functions:

Order Processing & Quality Control: accurately enter memorial product orders (e.g., granite, photos, bronze, vases), perform quality checks on order and design work, track performance metrics, and troubleshoot issues through cross-functional collaboration to ensure accuracy and customer satisfaction
Client Support & Team Collaboration: provide accurate product details, pricing, and order updates while collaborating with sales, design, and operations teams to meet deadlines and maintain prompt, respectful communication across all channels (mail, email, fax, phone, etc.)
Process Knowledge & Operational Support: understand the full granite process from intake to completion, maintain accurate file records and order entries, basic estimating tasks, and assist with overflow projects and additional duties as needed

Top Benefits or Perks:
As a team member at Sunburst Memorials, you’ll enjoy:

A path to ownership in the company through our Employee Stock Ownership Plan (ESOP)
Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution
Employer paid short-term and long-term disability coverage
Paid holidays and paid time off
A collaborative environment where we believe that laughter and fun bond us together

Knowledge, Skills, and Abilities:

Demonstrate strong multitasking, time management, and organizational skills with a high level of accuracy and attention to detail
Self-motivated with a positive, solution-focused attitude and strong interpersonal skills for effective collaboration across all organizational level
Proficient in Microsoft Office and Windows-based applications, with strong verbal and written communication, math, spelling, and proofreading skills
Able to work independently while contributing effectively in team settings, with a strong commitment to continuous learning and development

Required Experience:

High School Diploma or equivalent
1+ year customer service experience in an office setting
Valid driver’s license with clean driving record

Preferred Experience:

3+ years customer service experience in an office setting
Prior granite experience

Working Conditions:

Ability to lift up to 50 lbs. occasionally and climb and descend stairs as needed
Willingness to occasionally work in a noisy, dusty environment
Work days are M-F but overtime may be necessary to help team meet deadlines

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
We provide reasonable accommodations to qualified individuals with disabilities as required by the Americans with Disabilities Act (ADA).

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