Customer Service Associate

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Some of the perks of joining The UPS Store team!

* Full-time position (40 hours)

* Day time retail hours 8:30am-6:30pm - Flexible hours

*Weekly meal compensation

*Medical Benefits

* Paid Vacation

* 401k plan

*Monthly sales incentives in additional to base salary

JOB DESCRIPTION

• The Full-Time Center or Part -Time Associate provides customer service to customers for all business services. The ideal candidate needs to be:
• Ability to be at work and be on time.
• Ability to follow company policies, procedures and directives.
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.
• Weekend availability is required.
• Strong computer skills and training in applications will be provided.
• Able to operate independently and be self-driven to complete tasks
• Excellent written and verbal communication skills
• Fluent English & Spanish speaking is a plus
• Able to lift 50 pounds
• The full-time or part -time positions will be required to work our Tustin or Lake Forest location.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Able to lift 50+ pounds
• Communicates effectively with customers
• Prompt, reliable, and responsible
• Available to work weekdays and weekends.
• Able to multitask and enjoy working with people

QUALIFICATIONS

• Strong computer skills, including Microsoft Office and Adobe Suites
• High school diploma or GED required

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person