Customer Service Associate

Customer Service Associate – Dallas, TX

Location

Dallas, TX – On-site

Salary

$38,000 – $50,000 per year

Depending on experience, shift, and qualifications

Job Type

Full-time

About the Role

For one of our clients, we are looking for a professional and reliable Customer Service Associate to join their team in Dallas, TX .

The ideal candidate will handle customer inquiries, provide product or service information, resolve issues professionally, and support daily customer service operations through phone, email, chat, or in-person communication.

Your Responsibilities

• Respond to customer inquiries by phone, email, chat, or in person
• Provide accurate information about products, services, orders, and company policies
• Resolve customer complaints professionally and escalate complex issues when required
• Process orders, returns, refunds, payments, or service requests
• Update customer records and maintain accurate notes in the system
• Coordinate with internal teams to resolve customer concerns quickly
• Maintain a positive and professional customer experience
• Follow company procedures, service standards, and compliance requirements
• Support daily administrative and customer service tasks

Your Profile

• Previous experience in customer service, retail, call center, front desk, or administrative support preferred
• Strong communication and problem-solving skills
• Professional phone and email etiquette
• Basic computer skills and ability to use CRM or customer support systems
• Ability to stay calm and professional when handling difficult customers
• Good attention to detail and accuracy
• Reliable, punctual, and team-oriented
• English communication skills required
• Spanish language skills are an advantage
• Willingness to work on-site in Dallas, TX

What Our Client Offers

• Competitive hourly or annual pay
• Stable full-time opportunity
• Training and onboarding support
• Supportive team environment
• Career growth into Senior Customer Service Associate, Team Lead, or Operations Support roles
• Benefits may include health insurance, paid time off, and performance incentives depending on company policy

Apply Now

If you have customer service experience and are looking for an on-site role in Dallas, TX, we would like to hear from you.

Apply with your updated resume in PDF format.