Customer Service Associate/ Administrative Assistant

The Customer Service Associate/ Administrative Assistant, reporting to the General Manager, will work in a team environment and will be responsible for performing general administrative tasks and providing excellent customer service to our customers. This position will work in a fast-paced warehouse/ office setting.

Position requires Sunday availability. Days off would be Thursday and Saturday.

KEY RESPONSIBILITES:

• Answer and direct phone calls in a polite and friendly manner
• Receive customer inquiries, orders, complaints via telephone, facsimile, email, mail, walk-in, or online platform.
• Act as point of contact for internal teams and external clients and customers
• Process customer requests as quickly and accurately as possible to enhance the company’s image with the customer
• Provide customer service by applying & maintaining knowledge of all available products and services from the company
• Create customer orders and credits in accordance with standard price list or specific customer price levels, applying direction from management as needed
• Apply and verify route assignments for customer orders and seek new route assignments when necessary
• Communicate delivery or procedural changes, inventory shortages, or other applicable issues to customers
• Utilize in-house computer systems and software, as well as customer software and databases to process customer orders, perform price adjustments, and/or communicate with customer
• Expedite the fulfilment of customer orders by alerting warehouse staff
• Complete invoice paperwork and prepare invoice and other delivery documents for delivery route
• Receive delivery documents from completed delivery routes and review paperwork for returns information, invoice changes, notes, signatures, and other applicable criteria
• Maintain contact lists and databases, including creation and maintenance of customer and vendor files.
• Consult with sales team and/or management team on customer, invoice, or product questions as well as customer feedback and service improvement initiatives
• Provide administrative assistance to delivery drivers regarding missing products, customer returns, order or pricing inaccuracies, money collection, delivery timing issues, etc.
• Catalogue accounts receivable and accounts payable paperwork using scanner and document management software
• Create regular reports as assigned and distribute accordingly by USPS mail, email, in-person, or other methods.
• Schedule appointments for customers and vendors if needed
• Collect and process customer payments when needed using cash register or credit card processing machine
• Prepare communications such as memos, emails, invoices, reports, and other correspondence
• Retrieve, distribute, and process incoming USPS mail. Prepare and apply postage to outgoing USPS mail
• Create and maintain filing systems, both electronic and physical
• Operate standard office equipment, including but not limited to computers, tablets, mobile phones, facsimile machines, telephones, calculator/adding machines, scanning devices, copy devices, postage machines, credit card processing machines, etc.
• Assist accounts receivable and accounts payable when needed
• Greet, direct and support visitors as needed when reception/lobby is unattended
• Train new team members as requested by management

POSITION REQUIREMENTS:

• High School Diploma or Equivalent
• Ability to fluently speak, read and write English language
• Professional verbal and written communication skills
• 1+ years of experience in Customer Relations
• Proven track record of providing solutions to difficult issues
• Exceptional prioritization and time management skills
• Computer Literacy across multiple platforms, including but not limited to Office365 suite

COMPANY PROFILE:

Lipari Foods is a regional full-line deli, bakery, packaging, and grocery distributor, headquartered in Warren, MI. We are a premier store distributor, delivering 37,000+ food and packaging products to 32 states and 14,000+ retail accounts. We operate several manufacturing facilities from a USDA fresh food plant to facilities specializing in jar goods, cheese and confections. We are in your communities providing food to your stores and feeding your families and neighbors. And we are growing. Fast. In fact, Lipari Foods was recently named by Crain’s Business as one of the fastest growing companies in Michigan, and we’re not just growing in Michigan!

We are looking for talent with a can-do mindset, focused on growing a career, and interested in working on a diverse, dedicated team to create something greater collectively. Together, we are delivering more than great food to build a better tomorrow.

Lipari Foods LLC is proud to be an Equal Opportunity Employer.