Customer Service Associate / Call Center

Industrial Fabric Products Inc. is a small family-owned company that manufactures / distributes tarps, covers and canvas products.
We are looking for engaging, customer-centric representatives with two (2) years of customer service experience to assist our shoppers via phone or e-mail to place and/or track their online orders. If you share our passion for exceeding customer expectations, then this is the company for you.

General Responsibilities:

• Assist customers via phone or e-mail to navigate our website and place orders online
• Provides customers with accurate information about our products, pricing and availability
• Maintain the highest level of customer satisfaction with every interaction
• Maintain accurate, timely customer account information
• Collaborate with management teams to stay updated on new products, services, and policies

Requirements:

• Two (2) plus years of customer service experience required
• Call center/remote customer service experience preferred
• Highly proficient computer skills including navigating online, working with Gmail and Microsoft Office (Excel and Word)
• Adept at multitasking and time management
• Strong problem-solving capabilities, ability to work independently and as a team member.
• Excellent verbal and written communication.

Job Types: Part-time, Full-time

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Work Location: In person