Customer Service Associate – Full Time | Corporate Office

WE'RE GRO'WING!!!

We are looking for a motivated and professional Customer Service Associate to become part of our team. The ideal candidate will have excellent communication skills, strong organizational abilities, and the capability to effectively manage a variety of customer interactions across multiple platforms. This position plays a key role in maintaining strong client relationships, supporting sales initiatives, and ensuring a seamless customer experience.

What You'll Do:

• Provide professional customer support via phone, email, and chat, addressing inquiries promptly and accurately
• Assist clients with product or service information, and issue resolution
• Conduct outbound calling campaigns to follow up on outstanding tasks, collect relevant information, and maintain effective communication with clients and contacts.
• Manage data entry tasks efficiently within (CRM) systems and other software
• Maintain detailed records of customer interactions, transactions, and feedback for analysis

What Were Looking For:

• Demonstrate excellent phone etiquette and communication skills to ensure positive interactions
• Collaborate with team members across departments to resolve complex issues and improve service delivery
• Proven experience in call center environments or customer support roles; prior experience in client services is preferred
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry tools
• Excellent communication skills with the ability to articulate information clearly and professionally
• Ability to multitask effectively while maintaining attention to detail in a fast-paced environment
• Strong analysis skills to interpret customer data and provide actionable insights

Why Join Us?
We are a family-owned and operated appliance retailer with 100+ years of industry experience. Our team enjoys a relaxed yet professional culture and opportunities for ongoing training and growth.

What We Offer:

• Employee Stock Ownership Plan (ESOP) — become an owner in the company’s success
• Matching 401(k)
• Paid Time Off
• Medical, Dental, Vision & Supplemental Insurance Benefits
• Employee Discounts

We are an Equal Employment Opportunity Employer.

Pay: From $24.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Are you tech-savvy and a creative problem-solver?

Education:

• Associate (Required)

Experience:

• Client Services: 2 years (Required)

Ability to Commute:

• Babylon, NY 11702 (Required)

Work Location: In person