Customer Service Associate in Bangalore

Key Responsibilities

• Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
• Follow up customer calls wherever is necessary.
• Explain product features, pricing, and benefits to interested customers.
• Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
• Attend mandatory training sessions to stay updated on product or company policy changes.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.
  
  

About Company: We are a technology and innovation company in the fintech space, delivering business accounting software to micro, small, & medium enterprises (MSMEs). With more than 5 million users across 140 countries, we are one of the fastest-growing companies in this space. We take the complexity out of invoicing, inventory management, & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and more time focusing on areas of business that matter.