Customer Service Associate - Plano, TX

• The UPS Store is currently seeking for a mature professional candidate with excellent communication skills, who enjoys working with customers and is good with multitasking and has a strong sales background with a sales mindset.
• The ideal candidate must be able to work 25-30 hours a week, understands and delivers world class customer service to our customers.
• Take ownership of the customer's needs and up-sell and cross-sell solutions from our Product and Services offerings
• Looking for shifts 8:00 am - 2 pm, 2:00 pm - 8:00 pm, Alternate Saturdays 10 pm - 4 pm and alternate Sundays 10 am - 3 pm
• Responsibilities include: Assisting customers in making copies/prints, shipping and selling all products and services offered.
• Learn and operate our Point of Sale (POS) software and Counter Manifest System (CMS).
• Resolve everyday Customer Service issues. Answering phone calls. Up-selling and cross-selling.
• Must be good at multitasking, organized and detail oriented.
• Have excellent work ethics
• Maintaining cleanliness in the store. Follow rules and regulations set by your manager. Cooperate in the fulfillment of Saturday's work schedule.
• Willingness to become a public notary.
• Other requirements might be added by your manager.
• Be able to lift up to 50 lbs.
• PRINT PROFICIENCY (Adobe, graphic designing and illustrator, Canva are a huge plus)

Required Skills: Basic Computer skills, Understanding of operating copiers, ability to multi task and provide world class customer experience to our customers.
PLUS for the job - Advanced printing skills, Spanish speaking, prior work experience at Fedex/office Depot/The UPS Store, entry level experience with indesign/Photoshop, and Notary Public commission.

Preferred Skills: Knowledge and understanding of all major color graphics software programs.

Preferred Experience: At least 2 years in the retail sales space.
If you meet these qualifications and are interested in applying for the position, please send your resume.
Job Types: Full-time, Part-time
Experience

• Retail sales: 2 year (Preferred)
• Customer Service: 1 year (Preferred)
• Prior The UPS Store experience or retail Shipping experience preferred

Job Types: Part-time

Job Type: Part-time

Pay: $12.00 - $16.00 per hour

Ability to Commute:

• Plano, TX 75074 (Required)

Ability to Relocate:

• Plano, TX 75074: Relocate before starting work (Required)

Work Location: In person