Customer Service Associate - UAE National Talent

Accountability Area

• Administrate the reception area to maintain its appearance as per the set standards.

• Acknowledge and appropriately greet and assist every visitor in a timely manner.

• Manage telephone calls professionally, efficiently and with good communication skills, take and relay messages, operate a switchboard, route calls to specific people and answer inquiries about company.

• Keeping a visitors registry book and ensuring it is filled properly

• Sending outgoing as well checking incoming faxes daily and distributing them to a concerned department.

• Handling daily emails which are sent to company’s main email address, acting upon them in a timely manner by forwarding the mail to the concerned department.

• Coordinate the flow of mail and goods in and out of office.

• Respond to a variety of requests, questions, and inquiries via the telephone or in person in a courteous, efficient and timely manner.

• Maintain a record of staffs going in and out of the office premises to ensure that calls and visitors were directed to the concerned staff or department without any delay.

• Manage meeting rooms by organizing meetings schedules, assist in the planning and preparation of meetings, conferences and conference telephone calls and maintain tidy and clean meeting Rooms.

• Manage head office stores and maintain office stationeries and consumables and maintain an adequate inventory of office supplies

• Performs clerical and administrative support such as photocopying, filing and typing as directed by Line Manager

• Perform other duties as assigned by the Direct Manager

Educational Qualificatio

n• Minimum High School Diploma, Bachelor’s Degree or Diploma in any discipline with Relevant Experience preferred

.• Minimum of one year of experience in a Customer Service Related Position

.• Ability to identify and meet customers’ needs and requirements. Demonstrated excellence in organization and time management skills. Exceptional phone and customer service skills and must have a positive attitude

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