Customer Service Attendant

Mach-1 Overview:

Mach-1 Express Wash is not your typical carwash. We are a family owned and operated business that has more than 10 years of experience in the carwash industry. We are currently developing sites in over 9 states. Therefore we are looking to fill multiple positions throughout the country with our promote-from-within-strategy. Our washes have top-of-the-line, state-of-the-art equipment that allows our employees to focus on creating a great experience for our guests and maintaining a clean wash site. The primary responsibility of our Customer Service Attendants is to help provide a safe, fast, clean, and friendly experience to our carwash customers. As a business, we are dedicated to living up to our tagline – Everything It Takes, or EIT. Our commitment to our employees and customers is to do “Everything It Takes” to be the best. At Mach-1, we have three areas of focus: Culture, Customer Service, and Cleanliness.

Customer Service Attendant Responsibilities:

Responsibilities at Mach-1 are focused around our Three Cs:
Culture

• Share a smile with coworkers and customers alike.
• Maintain regular and predictable attendance.
• Motivate team members through leading by example.
• Follow our dress code/appearance standards.
• Learn about what makes our car wash exceptional by studying our equipment and understanding the chemicals involved with our operation.
• Work with 100% effort 100% of your time on shift.
• Successfully complete all required training regarding the culture of the wash.

Customer Service

• Greet customers and assist them in selecting a wash package from our pay terminal.
• Educate customers on what makes our car wash exceptional using your knowledge of our equipment and chemicals.
• Work to satisfy any customer issues that may arise.
• Operate store equipment such as computer, cash register, and other store equipment.
• Utilize strong written and verbal communication skills to communicate effectively with customers and team members.
• Successfully complete all required training regarding the customer service aspect of the wash.

Cleanliness

• Maintain the site’s equipment by strictly following the detailed preventative maintenance program.
• Uphold cleanliness expectations in regards to house keeping duties.
• All team members are expected to help maintain our high expectations of cleanliness.
• Successfully complete all required training regarding the cleanliness and maintenance portion of the wash.

Customer Service Attendants may be required to perform other duties as assigned – this list is not meant to be all inclusive.

Individuals who work with and are successful at Mach-1 typically enjoy:

• Being active outdoors and working in a fast-paced environment.
• Paying attention to detail and problem solving.
• Providing enthusiastic customer service while building relationships with our customer base.

As a Mach-1 Express Customer Service Attendant you will receive:

• Competitive pay
• Flexible work schedule
• Advancement opportunities throughout the country
• Comprehensive, ongoing training

Qualifications

Experience:

• No experience required; however, we do expect our employees to be flexible and willing to learn.
• Education:
• High school diploma or equivalent is preferred, but not required.

Professional Certifications:

• None.

Physical

• Push and pull equipment with the assistance of proper material handling equipment.
• Stand, kneel, twist, crouch, squat, bend, stoop, move, and climb ladders.
• Work outdoors in various types of weather.

Job Type: Part-time/Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 6 hour shift
• Day shift
• Afternoon/Evening shift
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for advancement
• Paid training

People with a criminal record are encouraged to apply

Work Location: In person