Customer Service & Business Development Manager

We are looking for a motivated and experienced Client Service & Sales Team Lead from the M eal plan industry in the UAE . The ideal candidate will have strong leadership skills, a passion for customer service, and a proven ability to drive sales, team performance, and client retention.

• Team Leadership: Manage and motivate the client service team to achieve sales and retention targets.
• Customer Experience: Handle client feedback and complaints professionally, ensuring swift and effective resolutions.
• Sales Performance: Drive upselling, cross-selling, and renewal initiatives to maximize client value.
• Collaboration: Work closely with the Client Service, Kitchen, Production, Logistics, and IT teams to ensure smooth operations and client satisfaction.
• Quality Control: Review daily delivery sheets and verify that all special client requests are accurately fulfilled.
• Business Development: Participate in events, corporate meetings, and outdoor client visits (approximately once a week) to develop new business opportunities and partnerships.
• Operational Efficiency: Monitor and control costs while maintaining service quality.
• Accountability: Take personal responsibility for team performance and client outcomes.

• Mandatory: Previous experience in the Meal Plan industry in the UAE.
• Strong leadership and interpersonal skills.
• Proven track record in sales, client servicing, and retention.
• Excellent communication, problem-solving, and multitasking abilities.
• Ability to work collaboratively across departments.
• Willingness to engage in occasional fieldwork for business development.
• Strong sense of responsibility and ownership.
• Must be based in the UAE and able to commute or relocate as required.