Customer Service Call Center Agent

About DNA Health & Wellness

DNA Health & Wellness is the leading and largest longevity clinic group in the Middle East and Asia, and a pioneer in the region, redefining healthcare through health optimization, functional medicine, and personalized care With six clinics across Dubai and Abu Dhabi, continued expansion across the UAE, and new locations planned in Saudi Arabia and Qatar. Our mission is to help people live healthier, longer, and better lives by identifying and addressing the root causes of health concerns rather than simply treating symptoms.

We are powered by exceptional people who are committed to excellence, innovation, and exceptional patient care. We offer a collaborative, high performance culture where expertise thrives and careers grow.

As we continue our growth in Dubai, Abu Dhabi and the wider region, we are looking for talented Call Center Agent.

Job Summary

We are looking for a customer-focused Call Center Agent with healthcare call center experience to join our team. The ideal candidate will have strong communication skills, a sales-oriented mindset, and experience handling customer inquiries, appointments, and service bookings.

Responsibilities

• Handle inbound and outbound calls professionally.
• Schedule and manage appointments.
• Respond to customer inquiries regarding healthcare and wellness services.
• Convert leads into bookings and support sales targets.
• Maintain accurate records in CRM and internal systems.
• Follow up with customers and ensure excellent service delivery.

Requirements

• Minimum 2 years of UAE experience in a call center role.
• Healthcare call center experience is mandatory.
• Sales experience in a call center or customer service environment is required.
• Experience in a clinic, hospital, wellness center, healthcare, aesthetics, or fitness industry is preferred.
• Fluent in English; Arabic is an advantage.
• Excellent verbal and written communication skills.
• Strong active listening and customer service skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Quick learner with the ability to navigate CRM and internal systems.
• Positive attitude, professional phone etiquette, and strong teamwork skills.

How to Apply

Interested candidates may send their CV to: recruitment@dnahealthcorp.com

Experience:

• Call centre: 2 years (Preferred)
• Healthcare in UAE: 1 year (Required)

Location:

• Dubai (Required)

Work Location: In person