CUSTOMER SERVICE CALL CENTER AGENTS

Compensation: $17-$20 per hour (depending on experience) additional Bonus incentives on top of hourly pay

About Us
Account Resolution Corporation is a trusted 23-year-old collection agency that partners with clients to recover receivables while maintaining respect and compliance. We serve diverse communities and are looking for a professional who can provide exceptional service in both English and Spanish.

Position Summary
We are seeking a Customer Service Collections Specialist who can communicate effectively with consumers and clients, ensuring positive interactions while achieving recovery goals.

Key Responsibilities

• Contact consumers to arrange payment plans and resolve account issues
• Document all communications accurately in our system
• Adhere to all compliance standards, including FDCPA and company policies
• Maintain professionalism and empathy in all interactions

Qualifications

• Prior collections, call center, or customer service experience preferred
• Strong negotiation and problem-solving skills
• Proficiency with computers and data entry
• High attention to detail and ability to follow procedures

We Offer

• Competitive base pay + performance incentives
• Benefits package (health, dental, vision, PTO, 401k, paid health club, etc)
• Paid training and career growth opportunities

How to Apply

Apply directly through Indeed/LinkedIn or send your resume to dsutton@arc1.biz

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person