Customer Service Clerk (Bilingual Preferred)

Overview

The Courts Department plays a critical role within the local court system, overseeing the integrity and maintenance of court case files, coordinating jurors, administering oaths to witnesses, and recording trial evidence. All fines, fees, and assessments collected by the department are distributed to state and local governments in accordance with the law.

Why work for us? The Clerk's offers a competitive benefits package including:

• Superior health care plans with low premiums
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• We are a qualifying employer for Public Service Loan Forgiveness Program
• Our office values a work-life balance. Enjoy your nights and weekends with friends and family!

At the Clerk's Office you can:

• Work with a purpose
• Give back to the community
• Be part of a team
• Pursue career advancement opportunities
• Reach your professional and personal goals

Position Function and Duties

The Courts Department is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Clerk. This entry-level position plays a critical role in supporting case management and delivering high-quality customer service via multiple platforms, including in-person assistance and through the Call Center. This role operates under established departmental policies and the direction of leadership.

Position Duties:

• Maintain responsibility for ensuring customer service is a high priority and that customers are treated with empathy and professionalism at all times
• Perform all functions related to the assigned case tracks
• Perform financial functions across all applicable platforms to include the accepting of cash, displaying a high degree of accuracy
• Prepare documents for scanning to case management system
• Determine indigent prerequisites
• Perform service processes
• Issue subpoenas
• Perform data entry functions in case management system
• Process records requests via Court Records Inquiry (CRI)
• Assist with jury customers via the Call Center
• Prioritize workload to be able to meet time standards set by leadership
• Prepare documents and Orders as required for scanning to court systems
• Prepare payment arrangements in accordance with our payment compliance policy
• Schedule hearings
• Process incoming mail as assigned
• Other duties/special projects as assigned

Qualifications

• High School diploma or equivalent
• Two year of clerical experience or any combination education and experience that demonstrates the ability to perform the position duties
• Two year of customer service required
• Cash handling experience preferred

• Microsoft Outlook and Word experience preferred
• Accurate keyboarding and data entry skills required
• Accurate sequential filing skills required
• Proficiency in business English and business math required
• Good organizational skills and attention to detail required
• Ability to communicate effectively, both orally and in writing
• Demonstrate proficiency with operations and general care of the PC and printers required
• Effective interpersonal skills, a strong work ethic and professional demeanor are required
• Use tact in sensitive situations, maintain confidentiality of restricted files, and present and maintain a courteous attitude at all times
• Work is performed with moderate supervision
• Ability to work extended hours required

Supplemental Information

• Office: Majority of the time is spent sitting at the computer, remainder of the time is spent assisting in other functions
• Work from Home (if applicable): Majority of the time is spent sitting at the computer
• This position requires clear verbal interaction with employees, the public and agencies
• This position may require bending and reaching
• This position may require going to other departments and/or offices on different floors and/or buildings throughout the day
• Occasional travel between Ft. Myers and Cape Coral offices
• This position may require occasional travel to other sites to review products, or attend meetings, seminars or classes
• Ability to use standard office equipment
• Ability to lift up to 30 pounds