Customer Service Coordinator

Overview
We are seeking a dynamic and energetic Customer Service/Sales Coordinator to join our team! In this vital role, you will be the friendly face and voice of our company, providing exceptional support to clients while driving sales growth. Your enthusiasm, communication skills, and ability to multitask will help create positive experiences for our customers and foster long-term relationships. This position offers an exciting opportunity to develop your sales expertise and enhance your customer service skills in a fast-paced environment. Whether you're fluent in multiple languages or just passionate about helping people, we welcome motivated candidates eager to make a difference.

Responsibilities

• Act as a primary touchpoint between the company and customer, providing stellar customer service through phone calls, emails, and a customer’s portal, if required.
• Review customer account information while on calls to identify and match the customer’s needs with the appropriate products.
• Make outbound calls, send emails, or use the customer’s portal, if required, to current and potential clients.
• Handling day-to-day operations quotes, order process, and calls for our customers in a timely manner, ensuring regular communication and accuracy.
• Explaining product or service offers, and benefits in detail to assure a complete understanding by the customer.
• Build and maintain strong relationships with customers, providing initiative-taking resolution of inquiries, concerns, and complaints.
• Critical thinking is required to determine what current, and new customers are requesting.
• Collaborate with internal departments to ensure effective coordination and prompt response to customer needs.
• Identify opportunities to upsell or cross-sell products and services, thereby maximizing customer value and generating revenue growth.
• Assist with shipping notification emails.
• Any other duties and/or projects as required.

Skills

• Multilingual abilities are highly valued; fluency in English plus additional languages enhances communication with diverse clientele.
• Strong sales skills with a proactive approach to identifying customer needs and promoting products or services effectively.
• Excellent communication skills—both verbal and written—to convey information clearly and professionally.
• Proven experience in customer support or client services within a call center or retail setting is preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) along with solid computer skills for efficient data management.
• Demonstrated phone etiquette and outbound calling experience that builds rapport and encourages customer engagement.
• Attention to detail in data entry tasks such as typing accurately and maintaining organized records.
• Good analysis skills to interpret customer feedback and identify opportunities for service improvements. Join us as a Customer Service/Sales Coordinator and become part of a vibrant team dedicated to delivering outstanding service while achieving personal growth!

Pay: $22.00 - $26.00 per hour

Work Location: In person