Customer Service Coordinator / Company Administrator

Job Description – Customer Service Coordinator / Company Administrator

Company: Home Repairs (Dubai, UAE)
Industry: Property Maintenance & Renovations

About Us

Home Repairs is a fast-growing British owned & operated company based in Dubai, specialising in property maintenance and renovations. We pride ourselves on delivering reliable, efficient, and high-quality services with clear communication to ensure customer satisfaction. As we continue to expand, we are looking for a dedicated and organised Customer Service Coordinator / Company Administrator to join our team.

Position Overview

The Customer Service Coordinator / Company Administrator will act as the central point of contact for customers, technicians, and management. This role is responsible for handling client inquiries, coordinating technician schedules, ensuring smooth communication across the business, and supporting day-to-day office administration.

Key ResponsibilitiesCustomer Service & Coordination

• Serve as the first point of contact for customer inquiries via phone, email, and WhatsApp.
• Manage service requests, quotations, and follow-ups to ensure excellent customer experience.
• Handle complaints professionally and escalate issues to management when necessary.
• Maintain strong relationships with repeat customers to encourage loyalty.

Scheduling & Operations Support

• Plan and coordinate daily technician schedules to ensure timely service delivery.
• Track job progress and update both customers and management.
• Monitor project timelines for renovation jobs and assist with status reporting.

Administration & Office Management

• Maintain accurate records of service requests, invoices, and payments.
• Assist with HR-related tasks such as timesheets, leave tracking, and staff coordination.
• Support procurement of office and site supplies when needed.
• Prepare weekly and monthly reports for management.

Sales & Business Support

• Assist in preparing proposals, quotations, and service agreements.
• Provide basic sales support by following up on leads and inquiries.
• Support marketing initiatives such as customer feedback collection and promotions.

Requirements

• Proven experience in customer service, administration, or coordination role (preferably in facilities management, property maintenance, or construction).
• Strong organisational skills with the ability to prioritise tasks and multitask effectively.
• Excellent communication skills in English.
• Proficiency in Microsoft Office (Word, Excel, Outlook); knowledge of CRM systems is a plus.
• Customer-focused with problem-solving abilities and attention to detail.
• Ability to thrive in a fast-paced environment and work independently.

What We Offer

• Competitive salary package based on experience.
• Opportunity to grow within a dynamic and expanding business.
• Supportive team environment with exposure to various aspects of property maintenance and renovations.
• A chance to contribute to a company that values customer service, professionalism, and efficiency.

Job Type: Full-time

Pay: AED4,000.00 - AED5,500.00 per month

Ability to commute/relocate:

• Dubai Silicon Oasis: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service : 3 years (Preferred)

Application Deadline: 04/09/2025