Customer Service Coordinator (Scheduling/Dispatch & Relationship Building)

Customer Service Coordinator (Scheduling/Dispatch & Relationship Building)
On-site | West Berlin, NJ | Full-time | $40k-$50k salary + commission based on experience and aptitude

At TermiGuard Services & Fenwick, customer service isn’t just scripts and speed—it’s real value delivered with kindness, consistency, and integrity. If you take pride in clear communication, connection, steady problem-solving, and doing the right thing when no one’s watching, you’ll fit here!

What you’ll do: Handle inbound calls with patience, empathy and clarity; schedule and coordinate technicians, inspectors, and consultants; support billing questions; document accounts accurately; provide initial consultations and follow ups to protect customer relationships and retention.

What success looks like: Customers express genuine appreciation for your help; schedules stay organized, documentation is complete, and problems are solved calmly and confidently, even on the busiest days. Success in this role means ending the day knowing you made someone’s situation easier and earned their trust.

What you’ll bring: Customer-focused experience, confidence on the phone, comfort juggling multiple tasks/software, and the professionalism to stay steady when the call volume is high.

Benefits: Medical/Dental/Vision, Life and Long-term Disability, Retirement Plan, Paid Time Off + NJ Paid Sick Leave, Holiday Time Off.

We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What caught your attention about this role or our company?
• Think about a company or organization you trust—what do they do that earns your trust?
• What does “doing a good job” mean to you in a customer-facing role?

Work Location: In person