Customer Service Coordinator- Service Dispatcher

Are you a natural multitasker with a talent for customer service and problem-solving? Tim Kyle Company, Inc., located in Westminster, MD, is seeking a full-time Customer Service Coordinator - Service Dispatcher to join our growing team. If you thrive in a fast-paced environment, enjoy helping people, and love creating order out of chaos, this could be your next great opportunity. Apply today to be part of a company where your skills truly matter!

WHAT'S THE SCOPE?

Pay: As our Customer Service Coordinator- Service Dispatcher, you'll earn a competitive wage.

Benefits:

• Medical
• Dental
• Vision
• Paid holidays
• Accrued vacation pay
• A company-provided iPhonelaptop

Keep reading to learn more about this dispatching position!

YOUR CONTRIBUTIONS MATTER

As our full-time Customer Service Coordinator - Service Dispatcher, you'll be responsible for scheduling service calls, optimizing routes, and ensuring our technicians stay on track. You'll answer customer calls with professionalism, resolve inquiries, and schedule appointments-all while keeping detailed records and assisting with technician performance tracking. Your ability to coordinate schedules, solve problems, and deliver excellent customer service will be essential to keeping our operations running smoothly and ensuring customer satisfaction.

WHAT'S REQUIRED?

• Strong multitasking and organizational skills
• Excellent verbal communication and active listening skills
• Proficiency with CSM systems
• Knowledge of basic electrical and HVAC terminology
• Ability to handle high call volume while maintaining accuracy

We're looking for someone who's proactive, detail-oriented, and thrives in a fast-paced environment. If this sounds like you, we want you on our dispatching team!

ABOUT OUR COMPANY

Since 1986, we have been dedicated to providing exceptional service, valuing honesty, respect, and integrity. With transparent pricing, we honor our clients and their properties. We were proud to be named "Carroll's Best" since 1999 and have earned a Five-Star Rating through Five-Star Rated Home Services Review.

We aim for excellence and appreciate recognition for our commitment to customers. We invite you to join our team and utilize your skills on the path to success.

JOIN US!

Ready to join a team that values your dispatching skills and supports your growth? Apply now! Our initial application process is quick, easy, and mobile-friendly.