Customer Service Crew Member

OMI Group is actively hiring a Customer Service Crew Member in the Pittsburgh area to support our growing client base and ongoing expansion across the telecommunications and service industries. This is a full-time opportunity designed for individuals ready to take ownership of the customer experience while learning how to navigate high-level business and sales functions.

As a Customer Service Crew Member, you’ll be the first point of contact for new and existing customers. The Customer Service Crew Member will assist with product questions, help with customer service needs, and ensure that every sales interaction reflects OMI Group’s commitment to excellence. The Customer Service Crew Member will be empowered to resolve sales issues, drive customer satisfaction, and contribute to measurable business outcomes.

What You’ll Be Responsible For as a Customer Service Crew Member:

• Assisting customers with sales service updates, enrollments, product questions, and billing inquiries
• Promoting additional products and services through consultative sales strategies
• Managing and updating customer records accurately to support sales team reporting and compliance
• Collaborating with the sales team to support campaign goals and share customer feedback
• Troubleshooting customer concerns quickly, maintaining professionalism and solution-focused sales communication
• Participating in daily team meetings, sales performance check-ins, and service enhancement planning

Who Excels in This Customer Service Crew Member Role:

We value people who bring positive energy, clarity in communication, and a genuine passion for helping customers. With mentorship from senior team leaders and real-world experience, you’ll gain skills that translate into long-term success in sales, account management, or client support.

• Clear communicators who take pride in delivering outstanding customer service
• Individuals who enjoy fast-paced, people-focused environments
• Motivated team players with an interest in sales, support, or business development
• Organized professionals with the ability to manage multiple customer needs efficiently
• Previous experience in customer service, sales, hospitality, or client-facing roles is a plus but not required

Why Join OMI Group in Pittsburgh as a Customer Service Crew Member:

• Hands-on training in customer service systems, CRM tools, and business support strategies
• Opportunities to advance into leadership, sales, or operations roles based on performance
• A team-oriented, high-energy workplace that values input, effort, and results
• Direct experience with industry-leading products and client partnerships in telecommunication

Job Type: Full-time

Pay: $51,000.00 - $61,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Work Location: In person