Customer Service Data Entry

Summary

The Customer Service /Data Entry Representative will manage inbound and outbound calls to assist customers with their orders, inquiries, and issues. The role involves direct invoicing of orders while on the phone, providing accurate information, resolving problems, and ensuring customer satisfaction.

Responsibilities

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Provide accurate information about products and services to clients.
• Assist with order processing and data entry tasks efficiently.
• Maintain detailed records of customer interactions and transactions.
• Utilize effective communication skills to resolve issues and enhance customer satisfaction.
• Collaborate with team members to improve service delivery and operational efficiency.

Requirements

• Proven experience in a call center or customer service role preferred.
• Strong data entry skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Familiarity with Microsoft Great Plains is beneficial but not required.

If you are passionate about delivering exceptional customer service and want to be part of a growing team, we invite you to apply today at SD EYES

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Oneonta, NY 13820 (Preferred)

Ability to Relocate:

• Oneonta, NY 13820: Relocate before starting work (Preferred)

Work Location: In person